Manchester, United Kingdom

Tayyab Sarwar

Business Analyst | AI, Automation & Business Transformation

10+ years turning messy processes into measurable results: requirements elicitation, process mapping, CRM implementation, and AI-driven automation across commercial, charity and hospitality environments.

Try the AI demo See my experience

Executive Summary

Business transformation, backed by numbers.

Business Analyst with 10+ years' experience delivering business transformation, process improvement and technology-enabled solutions across commercial, charity and hospitality environments. Skilled in requirements elicitation, process mapping, CRM implementation and AI-driven automation, with a track record of improving operational efficiency and enabling data-driven decision-making. Master's and Bachelor's degree graduate.

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Years' Experience

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Revenue Generated in Year One

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Annual Fundraising Income, Grown From ~£200k

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Ranked Nationally Among 2,000+ Sales Agents

Core Competencies

Where I add the most value.

Business Analysis & Process Improvement Requirements Elicitation & Documentation Process Mapping & Gap Analysis Stakeholder Management & Workshops Agile & Scrum Change Management AI & Workflow Automation AI Platform Setup & Administration CRM Implementation KPI Reporting & Dashboards Power BI & Data Visualisation Data Analysis (Excel, SQL)

Tools & Platforms

Business Systems

Salesforce, HubSpot, HighLevel, Jira, Loyverse POS, ClickUp, WordPress

AI & Automation

ChatGPT, Claude and Gemini (enterprise setup and administration), Prompt Engineering, n8n, Zapier

Analytics & Reporting

Excel, Google Sheets, GA4, SQL, Power BI, Airtable

Design & Wireframing

Figma, Photoshop

Professional Experience

A track record of measurable change.

May 2025 - Present

Business Analyst

Independent Hospitality Startup (Co-Founder)

  • Led business analysis, operational systems and AI adoption for a new drive-thru food and beverage concept in Manchester.
  • Mapped the as-is stock ordering process, identified bottlenecks and designed an automated to-be workflow, cutting ordering time from 1-2 hours to under 10 minutes.
  • Analysed sales and customer behaviour data to redesign menus and product placement, increasing sales of high-margin items.
  • Defined KPIs and reporting across sales, staffing and inventory; documented SOPs to support consistency at scale.
  • Gathered and prioritised improvement requirements from suppliers and front-line staff, delivering changes iteratively and supporting revenue growth beyond £500,000.

Mar 2015 - Jan 2026

Digital Systems Manager & Business Analyst

UK-Registered Charity

  • Elicited requirements from trustees and fundraising teams through workshops, then helped design and implement a bespoke CRM improving donor data capture, reporting and operational visibility.
  • Mapped the as-is donor journey and redesigned it with automated email workflows, improving engagement and reducing admin.
  • Developed dashboards supporting strategic decision-making; supported UAT and rollout of a new website.
  • Contributed to growing annual fundraising income from ~£200,000 to £1M+.

Jan 2026 - Apr 2026

Logistics Consultant

Logistics & Freight Franchise

  • Conducted a gap analysis of cross-franchise sales reporting and designed a performance tracking system, improving accountability and visibility.
  • Managed CRM pipelines and customer onboarding; achieved performance targets ahead of schedule.

Aug 2022 - Apr 2024

Sales Agent

National Telecoms Retailer

  • Ranked Top 1% nationally among 2,000+ Sales Agents; generated £45,000-£50,000 in monthly sales.
  • Mentored new agents during training and maintained high customer satisfaction.

Live AI Demo

How do I fit your role?

I've configured and rolled out enterprise AI platforms, including ChatGPT, Claude and Gemini, for real business use, and this tool is a live example of that same hands-on approach. I directed its design and build myself, including the Claude API integration below. Paste a job description and Claude will compare it against my real CV to score the fit, highlight matching strengths, and write a short pitch.

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Powered by the Claude API, called server-side. This demo is rate-limited to keep it sustainable for everyone, so thanks for your patience if you hit the limit.

Get In Touch

Let's talk about your next project.

Whether it's process improvement, CRM implementation, or bringing AI into your workflows, I'm happy to have a conversation.

Email hello@tayyabsarwar.com Phone 07892 803466 LinkedIn linkedin.com/in/tayyabsarwar94 Location Manchester, United Kingdom